Immigration Museum, Melbourne
Melbourne, Australia
Housed in the Old Customs House, it tells the moving stories of people who migrated to Victoria.
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Frequently asked questions
What first-time visitors ask about Immigration Museum.
Is there an entry fee for the Immigration Museum?+
Entry to the Immigration Museum is free, making it an accessible experience for all visitors. Some special temporary exhibitions may carry a separate charge, so it is worth checking the museum's website before your visit.
What is the Immigration Museum about?+
The museum tells the moving and personal stories of people who migrated to Victoria, exploring themes of identity, belonging, and cultural diversity. It is housed in the beautifully restored Old Customs House in Melbourne's CBD, which is a heritage landmark in its own right.
When is the best time to visit the Immigration Museum?+
The museum is a great choice on rainy or hot Melbourne days since it is entirely indoors and climate-controlled. Weekday mornings tend to be quieter, while weekends can be busier with families and school groups.
How long should I plan to spend at the Immigration Museum?+
Most visitors spend between one and two hours exploring the permanent galleries and any temporary exhibitions. If you are particularly interested in the history or want to use the genealogy research resources, allow closer to three hours.
How do I get to the Immigration Museum?+
The museum is located at 400 Flinders Street in Melbourne's CBD, making it very easy to reach by public transport. Trams along Flinders Street and Swanston Street stop nearby, and Flinders Street Station is just a short walk away.
Is the Immigration Museum accessible for visitors with mobility needs?+
Yes, the museum is wheelchair accessible with lifts, ramps, and accessible restrooms throughout the building. It is advisable to contact the museum in advance if you have specific accessibility requirements.
Are visitors allowed to take photographs inside the museum?+
Photography for personal, non-commercial use is generally permitted in the permanent galleries of the Immigration Museum. Flash photography and tripods are typically not allowed, and some temporary exhibitions may have additional restrictions, so look out for signage as you move through the space.
Is there a dress code or any etiquette I should be aware of?+
There is no formal dress code at the Immigration Museum. As the exhibits deal with personal and sometimes emotional stories of migration, visitors are encouraged to engage respectfully and quietly, especially in reflective or memorial spaces.
What other attractions are nearby that I can combine with a visit?+
The museum is steps from the Yarra River and close to Federation Square, the National Gallery of Victoria, and Flinders Street Station, all of which make for an excellent full-day itinerary in central Melbourne. The Melbourne CBD's laneways, cafes, and Southbank precinct are also within easy walking distance.
Is the Immigration Museum suitable for children?+
Yes, the museum is family-friendly and offers interactive displays and storytelling elements that engage younger visitors. It can be a meaningful way for children to learn about Australia's multicultural history in an accessible and engaging environment.
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