Terms of Service

These terms are between you and Travia AI Pvt. Ltd. and govern your use of travia.ai and the Travia apps as an individual traveller. By creating an account or using the service, you accept them.

If you list property, tours, vehicles or events on Travia, the Business & Partner Terms also apply to that activity and take precedence where the two differ.

How we handle your personal data is covered separately in the Privacy Policy, which forms part of this agreement.

Travia compares travel options across providers and connects you with them. For most results, Travia is not the seller. When you book a flight, room, tour or vehicle, your contract for that service is with the airline, hotel, operator or agency providing it, under their own terms and cancellation policy.

For flights, Travia compares fares across airlines and the Bookbutton takes you to the airline's own website, where you buy the ticket under the airline's terms. Travia does not send you through third-party booking agencies.

This affects what we can and cannot do for you. We can help you find, compare and reach a provider, and we will support you in dealing with them. We cannot change a provider's cancellation policy, issue a refund on their behalf, or guarantee availability or pricing that they control.

Prices and availability come from providers and change constantly. We show what we were given at the time of your search; a result is an indication, not an offer.

• You must be at least 16 to hold an account, and old enough to enter a binding contract where you live.
• Give accurate details. Bookings frequently depend on your name matching your travel document exactly.
• Keep your sign-in link and codes to yourself. You are responsible for what happens under your account — review and sign out any device you don’t recognise in Security.
• Tell us promptly at support@travia.ai if you think someone else has access.
• One person, one account. Do not create accounts for other people or share yours.
• Signing in keeps you signed in on that browser for at least a day, and for as long as you keep using Travia — up to 90 days from that sign-in — unless you sign out. Signing out a device in Security ends that one browser’s session only.

You agree not to:

• Use Travia for anything unlawful, or to infringe anyone's rights.
• Scrape, harvest or bulk-copy content, listings or prices, or use automated tools against the service without our written permission.
• Attempt to bypass rate limits, authentication, or any access control — or probe the service for weaknesses without authorisation.
• Post content that is false, defamatory, hateful, or that impersonates another person or business.
• Write or solicit a review you are not entitled to write (see Reviews below).
• Interfere with the service's operation, or with other people's use of it.

If you find a security issue, please report it to support@travia.ai rather than exploiting it. We will not pursue anyone who reports a genuine vulnerability responsibly and does not access or damage other people's data.

Reviews on Travia are booking-gated: you can review a stay, tour, vehicle or property only after a completed booking or viewing. This is enforced by the platform, not by policy alone, and it is why a Travia rating means something.

You keep ownership of everything you post. By posting, you grant Travia a non-exclusive, worldwide, royalty-free licence to host, display and distribute that content on the platform for as long as you keep it there. Delete it, and the licence ends — apart from copies already made in backups, which age out on their normal schedule.

We may remove content that breaches these terms. We will tell you why, and you can challenge it by replying to that notice.

Creating an account creates a public profile page showing your display name, photo, bio, country, follower and connection counts, and reviews you have written. Your contact details, address, travel documents, bookings and messages are never shown, whatever the setting.

Turn it off any time in Preferences → Privacy. If you joined before this was disclosed, the same default applies and the same switch turns it off.

Where a booking is paid at the property or directly to a provider, that payment is between you and them. Travia does not hold those funds and cannot refund them.

Travia Rewards Miles have no cash value, cannot be sold or transferred, and are redeemable only on Travia at the published rate. We may expire Miles obtained through fraud, abuse or error, and will tell you when we do.

Business subscriptions are covered by the Business & Partner Terms.

Travia Atlas drafts itineraries, answers questions and helps with planning. It can be wrong. Treat what it tells you about visas, entry requirements, prices, opening hours and safety as a starting point to verify — never as authoritative. Always check an official source before you rely on it.

Atlas can use your profile, saved items and bookings to make answers relevant. You can switch that off entirely in Preferences → Atlas personalization. Payment and security data are never sent to an AI provider, and we do not use your content to train models.

We work to keep Travia available, but we do not promise uninterrupted service. We may change, suspend or withdraw features. Where a change materially reduces something you rely on, we will give reasonable notice rather than removing it silently.

Travia is provided as-is. To the fullest extent the law allows, we are not liable for indirect or consequential loss, or for the acts and omissions of the providers you book with.

Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights. If you are a consumer in the EU/EEA or UK, your mandatory local consumer protections continue to apply regardless of anything here.

You can close your account at any time from Profile → Delete account. What is erased and what is retained is set out in the Privacy Policy.

We may suspend or close an account that breaches these terms, that is being used fraudulently, or where we are legally required to. Except where the law or an active investigation prevents it, we will tell you why and give you a way to respond.

These terms are governed by the laws of Nepal, and the courts of Kathmandu have jurisdiction.

If you are a consumer resident in the EU/EEA or the UK, this does not deprive you of the protection of the mandatory laws of your own country, and you may bring proceedings there.

Please contact support@travia.ai first — nearly everything is resolved faster that way.

We update these terms as the service changes. The review date at the top always reflects the current version. For changes that materially affect your rights or obligations, we will notify you by email or in-app before they take effect.