Business & Partner Terms

These terms apply to any organizationthat lists on Travia — hotels and other stays, tour and experience operators, car and bike rental agencies, real-estate agencies, and event organizers — and to the people acting on that organization's behalf.

They are in addition to the Terms of Service. Where the two differ on something to do with your listing activity, these terms win. The Privacy Policy covers personal data throughout.

The person who creates an organization warrants that they are authorised to bind it. Team members you invite act under your organization's account and your responsibility.

• Listings must be accurate and current — description, photos, amenities, location, capacity, availability and price. Photos must be of the actual property or vehicle.
• You must hold the licences, registrations, permits and insurance your activity requires where you operate, and keep them valid.
• You are responsible for the service you deliver. Travia is a marketplace and a metasearch platform, not the provider of your service.
• You must honour confirmed bookings at the price and terms shown. Systematically cancelling confirmed bookings is grounds for suspension.
• Keep availability current. Stale availability produces cancellations that damage both of us.

Guest-facing prices on Travia are always all-inclusive. The figure a traveller sees includes applicable taxes and service charges. You may not add mandatory fees at check-in that were not in the displayed price.

• Tax is always itemised on the booking record, so both sides can see how the total was reached.
• For Nepal, the platform applies VAT at 13% and service charge at 10% where they apply. You are responsible for confirming the rates correct for your business and for your own tax filings.
• Commission is never shown to travellers. It is between you and Travia.
• You are the merchant of record for the service you provide, and responsible for tax on it.

Commission is accrued per booking and billed by monthly invoice — it is not deducted from a payment at the time of booking. Your ledger in the business dashboard shows every accrued entry as it happens, so the monthly statement should never be a surprise.

Travia issues a VAT/PAN invoice for its commission, separate from your own invoice to the guest. Your applicable commission rate is shown in your dashboard; we will give you notice before changing it.

Where a booking is paid at the property, Travia never holds your money. Commission is a debt you owe on the monthly invoice, not a deduction we take.

Travia offers Free, Pro and Max plans. What a paid plan buys is leverage: more Atlas autonomy, higher monthly capacity, more seats, and a monthly advertising allowance.

It does not buy position. Ranking in search and in the host showcase is earned — bookings, ratings, review volume, listing completeness and recent activity. A Free business that hosts more guests and keeps a complete profile outranks a Max business that does not. There is no tier multiplier, and there is no arrangement under which one can be bought. Advertising placements, when they ship, are labelled as ads and sit alongside the earned results rather than reordering them.

Subscriptions are currently paid by bank deposit with staff approval. Your plan activates once the deposit is confirmed. Downgrading takes effect at the end of the paid period and immediately narrows the capabilities the higher tier allowed.

On a Pro or Max plan you can connect your listings on other booking sites to Travia, so every booking lands in one calendar and a room is not sold twice. Connections work two ways: a calendar (iCal) link, which carries dates only, or Travia's channel API, which carries full reservations — guest, dates, room and price — and is authenticated with a key and a signed request.

• Connect only listings and accounts you are entitled to connect, and keep your channel keys secret. Revoking a connection stops it immediately.
• Reservations that arrive from a channel are your guests' data. You are the controller of it; Travia processes it on your behalf to run the calendar and for nothing else.
• The calendar Travia publishes back to your other sites contains blocked dates only — never guest data.
• Calendars are synced when they are opened, before a booking is confirmed, and at least daily. Other sites refresh on their own schedules, so a short delay is possible: the channel manager flags any overlapping reservation as a conflict for you to resolve, and you remain responsible for honouring bookings you accept.
• Who on your team can view, change or sync channel connections is set by their role (channel manager, channel operator, or read-only).

Reviews are booking-gated: only a guest with a completed booking or viewing can leave one. You may respond publicly to any review of your business.

You may not:

• Write, buy, trade or incentivise reviews, or ask a guest to change one in exchange for anything.
• Make a benefit conditional on a review, or on its rating.
• Retaliate against a guest for an honest review.

We remove reviews that break our rules. We do not remove a review because it is unflattering. Report one you believe is fraudulent and we will investigate.

You set your own cancellation policy, and it is shown to guests before they book. You must apply it as published. Where consumer law in the guest's country gives them stronger rights than your policy, those rights apply — you are responsible for complying with the consumer law applicable to your business.

Fulfilling a booking means you receive personal data about the guest. For that data you are an independent data controller, with your own obligations under the GDPR and any local equivalent.

• Use guest data only to deliver and support the booking.
• Do not use it for marketing without a lawful basis of your own — a booking is not marketing consent.
• Do not sell it, and do not pass it on except to deliver the service.
• Keep it secure, and no longer than you need it.
• Answer a guest's data-rights request about the data you hold, and tell us if one concerns Travia.

Team members you invite get access scoped by their role. Removing someone from your organization is your responsibility, and it revokes their access immediately.

We may suspend or remove a listing, or an organization, for materially inaccurate listings, repeated cancellation of confirmed bookings, review manipulation, unpaid commission invoices, fraud, or a legal requirement.

Except where the law or an active investigation prevents it, we will tell you why and give you a chance to put it right. Confirmed bookings must still be honoured, and commission already accrued remains payable.

You may close your organization account at any time. Live bookings must be honoured or properly cancelled under your published policy first.

You indemnify Travia against claims arising from your listings, your service, or your breach of these terms — including claims by guests about the service you delivered.

To the fullest extent the law allows, Travia is not liable to you for indirect or consequential loss, or for lost profits or bookings. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

These terms are governed by the laws of Nepal, and the courts of Kathmandu have exclusive jurisdiction. Contact support@travia.ai first — commercial disagreements are resolved faster by talking.

We will give at least 30 days' notice before a change to commission rates, plan pricing, or any other commercial term, so you can decide whether to continue. Other changes take effect when published, with the review date at the top updated.